Looking for Call Center Manager

POSITION: PART-TIME CALL CENTER MANAGER

Reporting to the director of alumni relations and development, the manager oversees the university’s admissions and advancement call center, supervising a staff of twelve to fourteen student callers. Regular hours are Monday-Thursday, 5:30-9:30, during the fall and spring semesters when classes are in session. Occasional Saturday mornings.

Duties and responsibilities include the following:

1. Overseeing call center operations (equipment, staffing, logistics, software, etc.) and ensuring ongoing effectiveness;
2. Recruiting, hiring, scheduling, and training student callers;
3. Working with the Personnel Office regarding compensation and employment matters;
4. Monitoring the work of all student callers during assigned shifts and ensuring that call center is staffed fully for each shift;
5. Fostering a positive work environment;
6. Preparing reports as requested.

No telephone inquiries. Please submit a cover letter, resume, and references electronically to Theresa Garbe, director of alumni relations and development, at tmgarbe@milligan.edu.

Start date: Aug 2023