Looking for Call Center Manager


Reporting to the director of alumni relations and development, the manager oversees the university’s admissions and advancement call center, supervising a staff of twelve to fourteen student callers. Regular hours are Monday-Thursday, 5:30-9:30, during the fall and spring semesters when classes are in session. Occasional Saturday mornings.

Duties and responsibilities include the following:

  1. Overseeing call center operations (equipment, staffing, logistics, software, etc.) and ensuring ongoing effectiveness;
  2. Recruiting, hiring, scheduling, and training student callers;
  3. Working with the Personnel Office regarding compensation and employment matters;
  4. Monitoring the work of all student callers during assigned shifts and ensuring that call center is staffed fully for each shift;
  5. Fostering a positive work environment;
  6. Preparing reports as requested.

No telephone inquiries. Please submit a cover letter, resume, and references electronically to Theresa Garbe, director of alumni relations and development, at tmgarbe@milligan.edu.

Start date: Aug 2023

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